USER

TESTING

— Task Testing —

Task your user to do an action in the application, tell them to talk out-loud, then watch and observe.

Do not help them, unless they are really really stuck!!!

PROJECT


HOW

 

THE

Lean UX is all about testing all the time at every stage of your design.

You don't know the impact of your design decision unless you test it.

Testing is how you will know your design works or not.

Think like a scientist and decide like a lawyer.

If your not user testing, your accumulating risks every time you make a design decision.

 

 

All the time and as much as possible.

In the industry, it's best to test once a week or every other week. Always be testing (ABT)

YOUR DESIGN DOES NOT NEED TO BE PERFECT or complete at all, to test it. Don't wait until it's too late.

Do concept level testing with paper prototypes, tons of testing during wire-frame level and in the visual stage too.

If you add a bunch of new screens or change existing interactions, then you should test and Iterate.

 

 

WHY

 

WHEN

 

THE

THE

1st 

2nd

3rd

What are the scenarios you're going to task people to do in
your application?

Write a User-testing script that has a tasks and a series of questions that relate to that tasks, screens and content that you're showing. The goal is to have the user talk out-loud and the questions are just a safety net for you to ask if needed. Most of the time if you have the user talk out loud they'll answer your questions.

• Select the 4 "grocery items (listed here in this order)", checkout, enter

  address, select delivery time, & submit payment....

• Select the photos from you recent travel experience and create physical book....

• Book a 1-on-1 live session with an export engineer...

• Share your digital business card to Steve, Mary and Jenny all at the same time...

Task: Select the 4 "grocery items (listed here in this order)", checkout, enter address, select delivery time, & submit payment?

           Q. Talk out loud, tell me what everything on this screen means to you.

           Q. Is everything you need to know about an item captured or is there
               anything missing?

           Q. Out of the information listed, can you list what is most important
                in order of 1, 2, and 3 (1 being most important) and why?

           Q. What is the best way for the product to notify you?
               (Email, text message, in-application reminder)

 

 

 

Task: Select the photos from you recent travel experience and create physical book?

           Q. Talk out loud, tell me what everything on this screen means to you.

           Q. How do you want to organize and select the photos for your book:
               Add all the photos at once or per page?

           Q. Do you want to select the book layout first or add photos first?

           Q. What are the biggest concerns you have regarding a physical book?

           Q. What is the best way for the product to notify you?
               (Email, text message, in-application reminder)

 

 

 

examples

examples

USER

TESTING

SCRIPT

 

 

THE

TESTING

 

 

CONDUCTOR

TEST CANDIDATE

NOTE TAKER

ONSITE

RECORDING

 

 

TOOLS TO RECORD A DESKTOP SCREEN

 

USE ZOOM

 

DESKTOP

NOTE TAKER

CONDUCTOR

TEST CANDIDATE

PHONE

 TOOLS TO RECORD A MOBILE SCREEN

 

Zoom can record on phone

 

You can also set up another Phone

to record the user and them interacting with the app

CONDUCTOR

TEST CANDIDATE

NOTE TAKER

REMOTE

RECORDING

 

 

REMOTE SCREEN SHARING STEPS:

 

 

SEND LINK TO PROTOTYPE RIGHT IN THE BEGINNING OF THE SESSION.

HAVE THEM PRESS THE ZOOM
SCREEN SHARING.

HAVE THEM READ THE TASK ON SCREEN

AND START THE TASK.

HAVE THEM TALK OUT LOUD.

USE ZOOM FOR RECORDING

 

TEST
CANDIDATE

SCREEN SHARE - DESKTOP

NOTE TAKER

CONDUCTOR

DON'T TEST MOBILE REMOTELY

 

IT'S NOT 100% CONCLUSIVE AND IS
ONLY DONE TO VALIDATE CONTENT
ORDER NOT USABILITY.

SCREEN SHARE - MOBILE

CONDUCTOR

NOTE TAKER

DISCUSSION

NOTES

AND

OBSERVATION

AND

OBSERVATION

NOTE TAKER

CAN SET UP

A RECORDING

STATION

 

ADD THE SCREENS YOU'RE SHOWING TO THE MIRO BOARD

Not every interaction but any new screen that you're showing...

Add topics like that may not related to the screens you're showing. Mostly you'll find these three work:

 

• General Pains

• General Request

• Wish list

CREATING THE USER BUCKETS FOR AT LEAST 3 INTERVIEWS

Remember to capture observation as well. Example:

User tried to tap the icon first before going to the action button.

 

LISTEN TO YOUR RECORDING,

SCRUB BACK AND FORTH AND WRITE IMPORTANT INSIGHTS THAT RELATE TO THE USABILITY & CONTENT YOU'RE TESTING.

 

PLACE EACH INSIGHT THAT RELATES TO THE TASK UNDERNEATH THE SPECIFIC SCREEN

THAT IS RELEVANT FOR THAT INSIGHT.

AFTER YOU HAVE AT LEAST 3 INTERVIEWS, SYNTHESIZED, &

CLUSTERED THE THEMES. WHEN YOU RUN THE 4TH INTERVIEW

YOU CAN START ADDING THOSE INSIGHTS TO THE SYNTHESIS

BOARD. YOU DON'T HAVE TO WAIT UNTIL YOU RUN ANOTHER

3 INTERVIEWS.

WHEN DO YOU STOP USER-TESTING & START ITERATING?

WHAT IS A GOOD NUMBER OF PEOPLE TO TEST WITH TO GET

THE "JUST ENOUGH TESTING" IN?

WHAT DO YOU DO IF YOUR FIRST INTERVIEW FINDS A LOT OF THINGS

ARE CONFUSING OR DOESN'T EASILY COMPLETE THE TASK?